GENERAL INFORMATION

Telafina is a wholesaler. All customers must have an account number in order to place reserves or orders.

Prices: All prices listed herin are subject to change without notice. Canadian customers will be billed in Canadian dollars and US customers will be billed in US dollars.

Fabric is stocked in Vancouver, BC and Concord, North Carolina. For Canadian Customers, all North Carolina fabric is FOB Mississauga. For US customers all Vancouver stocked product is FOB Blaine WA.

Minimum order: Two yards. 1/2 yard increments. A 25$ cutting fee will automatically apply to an order under the two yard minimum. Orders received for less than the minimum increments will automatically be rounded up to the next 1/2 yard increment.

CANADIAN CREDIT POLICY

New accounts must submit a signed credit application to have their account opened.

Customers are either Proforma or Net 30. Telafina does not offer COD. Telafina has the right to change your credit terms without notice upon our discretion based on your credit history with us. Failure to pay on time will result in orders being held until the account is brought up to date. An interest charge of 2% per month (24% per annum) will apply.

We accept Cheques along with Visa and MasterCard.

US CREDIT POLICY

New accounts must submit a signed credit application and resale certificate (where applicable) to have their account opened.

Customers are either Proforma or Net 30. Telafina does not offer COD. Telafina has the right to change your credit terms without notice upon our discretion based on your credit history with us. Failure to pay on time will result in orders being held until the account is brought up to date. An interest charge of 2% per month (24% per annum) will apply.

We accept Checks along with Visa, MasterCard, Amex and Checks by Phone/Fax up to $5000 accepted. 

RETURN POLICY

All fabric is checked at the warehouse before shipping; however it is still the purchaser or purchaser's workrooms responsibility to inspect the fabric for flaws and accuracy of the pattern, color, dyelot and face of the fabric.

Telafina will not accept returns on fabric once it has been cut or processed in any way by the purchaser or purchaser's workroom.

No returns accepted on yardage less than 6 yards.

No merchandise will be accepted for return without prior authorization and return code from Telafina Fabrics Claim Department. Claim forms must be filled out and submitted with a photo before returns can be approved. The claim form is found on our website www.telafina.com

Please login and then click on MY ACCOUNT then click PRODUCT CLAIM.

Cut yardage accepted for return must be within 30 days of invoice date.

No returns are accepted for VELVETS, special order fabrics or fabrics that have been treated with an aftermarket finish.

All fabrics must be returned on the roll for credit to be given. Fabric folded or not on a roll will not be credited.

When returning flawed fabric please do not mark the fabric in any way. All fabrics that are accepted to be returned are inspected once they arrive back to the Telafina warehouse. Credits will be issued within 2 weeks after the return has been received.

All fabrics accepted for credit due to customer error will be charged a 25% re-stocking fee plus the in/out freight and handling charge.

Color will vary from piece to piece. We do not guarantee dyelots and cannot issue credit for a dyelot variation. We do however offer CFA's upon request.

Cutting for Approval (CFA)

We cannot guarantee to match colors from memo samples. Current dyelot swatches are available upon request for a minimum order of 3 yards. Orders under 3 yards can be processed for an additional $25.00 cutting fee per item.

3% Residual Shrinkage is reasonable.

Climate conditions and humidity in the environment may cause a fabric to contract or expand after installation. We recommend that you allow sufficient fabric for these environmental changes.

Telafina will not guarantee against wear or fading due to environmental conditions, such as sun exposure, which is beyond our control.

Please advise your workroom that due to uncontrollable circumstance and variances in the manufacturing process, all pattern repeats listed are approximate and may vary.

We recommend making extra allowances for pattern repeats when calculating your cuts as Telafina will not be held responsible for any shortages. Additionally, despite best efforts, occasionally pattern distortion occurs. When planning multiple width drapery/bedding please make certain, BEFORE CUTTING, that pattern alignment is adequate to produce a satisfactory end result.

Telafina will not accept returns on goods stored incorrectly when received by the customer. It is the customer's responsibility to store fabric in a horizontal position without any other items placed on top to prevent crushing & wrinkling.

It is the customer's responsibility to decide the appropriate application, suitability, properties and characteristics for each fabric before manufacturing. Telafina will not accept returns on goods used or manufactured inappropriately.

Inherent characteristics of certain fabrics are not considered defects but are considered part of the natural beauty of the fabric. Therefore they will not be accepted for return.

Telafina will not accept returns on goods showing signs of pilling after one year of invoice date. Pilling is often a normal part of wear and tear. Additionally, uncontrollable environmental factors can cause pilling that cannot always be predicted.

Telafina will not accept returns on good improperly cared for or incorrectly manufactured.

It is the customer’s responsibility to:

  • make sure proper care instructions are followed. It is important to check before ironing or  steaming to prevent puckering or shrinkage.
  • ensure a large enough seam allowance is used to prevent seam slippage.
  • decide whether to serge fabrics after cutting & before sewing to prevent fraying and tearing at seams.
  • consider the backing of a fabric before proceeding with upholstery pieces and select appropriate backing when necessary.
  • select appropriate backing or lining before manufacturing drapery treatments.
  • consider the construction & wearability of a fabric when choosing bedding ensembles.

Telafina will not accept returns on goods used or abused by pets. Telafina is committed to carrying fabrics from suppliers that meet or exceed all industry testing and standards. However, no tests are conducted with consideration to pet use as this is not considered normal use for residential fabric. Therefore, Telafina cannot guarantee/warrantee any fabric where pets are present under any circumstances. It is the customer's responsibility to choose fabric appropriately with consideration of pets in home/environment.

IMPORTANT INFORMATION

LENGTH OF CUTS: The length of your cuts is very important in the processing of your orders. On occasion, we must fill your order with more than one piece, or make allowances for a defect in the fabric. Please include cuts on every order.

RESERVES: We will reserve yardage for 5 business days. Cutting for Approvals (CFA's) will be reserved for 10 business days. We are not obligated to inform customers that a reserve has expired.